Frequently Asked Questions

Cost

Business Directory

Password

eFlyers

Images

Company Logo

Deliverability

Content and Design

Security

Spam

Web-based Software

1. Cost

How much does BizLinc cost?
The BizLinc Business Directory is free of charge and you are welcome to establish your personal Business Directory on BizLinc and link it to your website at any time.

BizLinc members receive access to all BizLinc services for one flat monthly fee which is detailed on the Registration Page. These services include monthly eNewsLetters and unlimited eFlyers that you can use to co-market your business partners or just stay in touch with your customer base. Also included is the “Marketing Plan” area where you can define you marketing goals for the month and track your progress on both a monthly and year-to-date basis.

Not included in the base fee is participation in the Customer Appreciation Sweepstakes. All participants are asked to make a small monthly contribution which is used to increase the monthly award program for the mutual benefit of all participants. The amount of the monthly fee is also shown on the Registration Page.

Do you charge per email or per subscriber?
We have a flat monthly charge per member and do not charge per subscriber or per email. Many other services charge you per subscriber or per email you send or use a 'credits' system. This can become very expensive, especially if you are sending multiple messages per month or per week. With BizLinc, you pay a flat monthly fee.

How will I be billed for BizLinc? 
We accept all major credit cards as payment (Visa, MasterCard, American Express, and Discover Card). This card will be billed monthly or annually depending on which contract length you select. BizLinc, LLC will be what shows up on your credit card statements.

2. Business Directory

How do I establish my Business Directory?
After you have completed your own Profile you should compile a list of businesses you want to include on your Business Directory.

The BizLinc Business Directories are permission based (businesses you want to advertise on your Business Directory must agree to be displayed) and therefore you should probably contact each business and tell them what you are doing and that you want to advertise them on your website. If they are not already on BizLinc you should get the email address under which they would like to be initially registered. Also advise them that they will be receiving an invitational email and they will be asked to complete their BizLinc profile. In this way you will not be responsible for keeping their data current or accurate. For those businesses not on BizLinc go to “Invite NonBizLinc Users” and enter their email addresses in the area provided at the top of the page. Invitational emails will be sent to each business and after they have accepted and completed their profiles, they will appear on your Business Directory.

You can find businesses already registered with BizLinc by going to “Search BizLinc” under Co-Marketing. Click the “Invite” button for each existing BizLinc business you wish to advertise on your personal Business Directory. Once the business has “Accepted” your invitation, their name and profile will be displayed on your Business Directory.

How large a list can I create?
Your list may be whatever size you wish. In order to fully organize your contacts you may need to “group” subscribers. You can create a different groups for each newsletter, for each interest group, or for each demographic that you wish to reach.


What does it mean that BizLinc is permission-based?
Every email sent through BizLinc contains a mandatory remove link at the bottom of the message. A subscriber may simply remove their email address permanently from a list by clicking the link and selecting the 'unsubscribe' function. The remove link may not be disabled by any user, thus every recipient of an email from the BizLinc system may easily and quickly opt to no longer receive emails from a list. Email addresses placed on your 'remove list' may not be added to your list again.

3. Password

I forgot my password/user name to log-in.
For security reasons, we cannot give out user names and/or passwords, whether by telephone, email, or otherwise! If you can't remember your password, please use the PASSWORD REMINDER feature on the login page.

4. eFlyers

How soon will my eFlyer be delivered?
If you choose the "Send Now" option, emails are delivered every five (5) minutes. Email delivery is complex and not as quick, easy, and instantaneous as most people expect and wish. Once the distribution has been started it depends on how many recipients you are sending the email out to. For especially large distribution lists it usually takes about one hour to leave our servers and to be SENT to the subscribers.


The actual receipt depends on many factors, such as numbers of relays between the sending server and the receiving server, and how long the receiving server/email provider takes from the time the email is received until it is forwarded to the final recipient email account. Many ISPs and email providers take several hours to do this, especially at peak times during the day!

Since we rely heavily on many services and providers (including your email provider/ISP) to deliver your eFlyer, and none of them are within our control, we cannot guarantee delivery of every eFlyer to every subscriber within your area every single time.

How often can I resend my eFlyer?
You can send an eFlyer to your list as often as you wish.

I'm having trouble printing the eFlyer.
Before printing, see if your computer has a "print preview feature" (File > Print Preview). Here you can often optimize the way your printer will print the eFlyer for you. If you do not see the eFlyer in full color with images you need to adjust your computer or printer settings.

Each computer operating system has different settings. You can try: Tools > Internet Options > Advanced > select "Print background colors and images" > save/ok.

If your computer has different options, please contact your administrator or the help section of your Internet browser software for instructions. If your printer settings need to be changed please refer to the help section or manual provided by the manufacturer.

We cannot provide you with technical assistance for your computer equipment.

Can you help me create my eFlyer?
A "Demo" feature is available before making your purchase. This gives our customers the opportunity to ensure they can use the system and understand how it works.

To help us keep the cost of our eFlyers low, our staff does not provide technical or other support creating your eFlyers. Easy-to-follow prompts and help texts are available during the order process and throughout our website.

What if I am having trouble creating my flyer?
You can contact us at any time from our contact page. We are available via e-mail anytime and would be happy to answer any questions or concerns.

Can you create a custom flyer for me?
Absolutely! Just contact us with your requirements and we will respond with a quote in a timely manner.


Can I send a non-property related flyer to the Real Estate lists? Such as a product or service that Agents may be interested in?
No, we do not allow this. Due to spam complaints and to maintain the quality of our service, we only allow property for sale-related flyers. Flyers that are permitted are property listings, open houses and brokers' opens. Please if contact us if you are unsure if your flyer will be permitted.

5. Images

How do I get my photo?
You will upload your photo when you create your profile. The same file size restriction as for the property images applies. You can update your photo by modifying your profile


The property picture(s) is distorted or fuzzy?
If you uploaded your photos successfully but they appear distorted when you preview your eFlyer, they may be too small.

Do NOT upload thumbnails or photos smaller than the approximate size displayed on your eFlyer. Photos should be between 410 to 450 pixels in width x 300 to 350 pixels in height and should be in landscape format for best results. Simply try uploading slightly larger photos.

My pictures are too big. Are there file size requirements for images?
Since flyers are distributed by email, images need to be managable in size. The image file size to upload is limited to ______ kB per image. (A good quality image suitable for web/monitor display normally does not have to be larger than 100 kB in file size.) If your image file sizes are larger than that, you will have to resize them. This can be done on your computer using commercially available software or using a variety of free, on-line tools. On-line image editors you may wish to try:

http://webresizer.com

www.picnik.com    

http://pixer.us

http://snipshot.com

Or to make it even easier, simply use the pictures from your MLS listing.

6. Company Logo

How do I get my company logo?
Same as the property image(s), you will upload the logo image during the ordering process, when you create your agent profile. The same file size restriction as for the property images applies. If your logo changes, e.g. you change offices, you can update your office info along with your logo by modifying your agent profile.

Can I see my company logo in my HTML mailings
Yes, you have full control over the look and contents of your emails. You may place your company logo and pictures of products, and any other images or graphics in your HTML emails.

7. Deliverability

What steps do you take to ensure my email will be sent?
Our servers record each and every flyer send, the date/time it was sent, how many emails it was sent to and keeps a log of all email addresses it was sent to. This helps us insure your flyer was sent to all emails in the lists you chose.

We do however not record who actually received your flyer or opened your flyer unless you add open tracking to your flyer. We also split our emails across many email servers and have short pauses between each sent email. This helps bypass many bulk email filter limits.

How does BizLinc make sure emails are delivered?
The BizLinc system is hosted on inter-connected mail servers. The software uses a state of the art emailing system to ensure all emails are sent out promptly. When all emails are delivered, a confirmation email is sent to you that will tell you the start time of the campaign, the finish time, and provide a confirmation of the number of emails sent.

Does BizLinc have bounce back handling and how does it work?
Yes, BizLinc has full bounce back handling. Many times, a server or email address could go down for a few minutes, causing a message that normally goes through to bounce. If your service then removes that subscriber, you've lost a good prospect. To avoid this, you receive all the bouces at your personal email address and you can decide whether the email address should be removed from your client list. We believe the deletion of clients is too important to be delegated to a system.

8. Content and Design

Can I use my own design rather then using one of your pre-designed templates?
Absolutely! You can use our blank flyer template to upload your own design. Your design will first need to be converted to an image format such as jpg, gif or bmp and should be around 600 pixels wide. You can then upload the image format of your design to our blank flyer template. Please contact us if you have trouble converting your design to an image format.

Do you have HTML templates customers can use?
Yes, we have a full library of HTML templates for your selection and are adding more every week. We make it very simple to use and edit the templates with our built-in HTML editor. We can also create a custom HTML template for a nominal rate.

Why should I not have characters such as: !!!!, $$$$, *****, <<<, >>>, or ALL CAPITAL LETTERS in my email subject line or eFlyer headline?
For starters, please remember that eFlyers (not only ours, but our competitors' as well) are sent via email and treated as such by the recipients' mail provider. As most people nowadays know, ALL CAPITAL LETTERS in email or on websites ARE CONSIDERED THE EQUIVALENT OF SHOUTING. Especially in business communications (letters and email) ALL CAPITALS are therefore to be avoided!

Most ISPs (e.g. Comcast(R), COX(R) Communications, Time-Warner, etc.) and email providers (e.g. Yahoo(R), Google(TM), Hotmail(R), AOL(R), etc.) are using software to filter out Spam and either sort it into the recipient's bulkmail or junkmail box or block and delete it altogether before it ever reaches the intended recipient. The criteria the ISPs and email providers use to filter email and decide what is Spam and what isn't are a closely guarded secret. Nobody knows and nobody tells. Experience shows, however, that the more !!!, $$$, ***, <<<, >>>, or ALL CAPITAL LETTERS are in subject lines or eFlyer headlines the more likely the flyer will end up in somebody's bulkmail box and never be seen. Subject lines should look like any business communication should look: clean, legible, and professional.

9. Security

Is my information secure?
Yes, we do not re-sell or re-use your personal information in any way. Your account information is saved on our secure server and is only used by you for your flyers.

Are my client names and email addresses secure? 
The names that you enter into BizLinc and those entered by your customers from your web site are fully yours. You maintain full ownership at all times. We have developed a highly secure, 128-bit encryption system housed in a secure data facility protected by a firewall to prevent unauthorized access to the data. Furthermore, we will NEVER share, give, exchange, sell, rent out, use or copy your lists.

10. Spam

What is considered spam?
Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship and have not requested (opted-in to) your mailing. BizLinc is intended for marketers who have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy. Please read our Anti-Spam Policy.

11. Web-based Software

What are the advantages of web-based software?
Email list management software can either be web-based software such as BizLinc or desktop based software that you download and install on your PC. With web-based software, all the sending and database management is done on the server side, meaning you will not have to spend time waiting for your larger campaigns to finish sending before you can use your computer again. With BizLinc you press 'Finalize' and you will be done within seconds. You can close your browser and move on to other work. Meanwhile, your campaign is begun right away and will be fully sent in a matter of minutes. Another advantage of web-based software is that you can pay a low monthly charge instead of paying a much larger charge up-front for the software.

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